At Grinstein Jewelry we pride ourselves on our exception customer service. If you are unsatisfied in any way with your gift or purchase, please contact us immediately and we will do everything we can to satisfy your needs.
You may return an item for any reason within 14 days of receipt at your cost. We must receive the item in the same condition it was shipped. This means new and unused. Please contact us first for instructions on how and where to ship the item being returned. Refunds, minus shipping expenses will be issued upon receipt.
If your item arrives damaged, does not arrive at all, or has a defect, please contact us.
If you are dissatisfied with an item, please contact us at the earliest opportunity. We will do everything possible to make sure the problem is resolved and you are happy with your purchase.